DreamLight Interactive

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Help & Troubleshooting

System Requirements & Recommendations

  • High speed Internet connection recommended such as DSL, T1, cable or faster.
  • Safari 1, FireFox 1 or Explorer 6 or higher recommended.
    Older browsers may not interpret the CSS (cascading style sheets) properly, causing the page layout and spacing to appear erratic.
  • QuickTime is the recommended video player. Some newer content requires QuickTime 7.
  • Some videos are also available in Windows Media Player format at lower resolution,
    but QuickTime is the recommended video player for all platforms for the highest quality.
  • The latest versions of Flash and Shockwave are required to view some content.
  • JavaScript and cookies must be enabled for the site to function properly.
  • A monitor set to at least 1024x768 and Millions or Highest (32 bit) color is recommended.

Navigation

The topic bars in the left hand column bring you to the indicated topics.

Help Help button brings you to this help page.

Find Find button brings you to the site’s search & index page.

Top Top button brings you to the top of the page you are currently viewing.

Previous Previous button brings you to the previous page in the subsection you are currently viewing.

Previous Contents button brings you to the contents page of the subsection you are currently viewing.

Next Next button brings you to the next page in the subsection you are currently viewing.

Troubleshooting

Playing Videos

All videos on DreamLight.com are available in QuickTime format. For best results, download and install the latest full version of QuickTime. Some of the video content on DreamLight.com is also available in Windows Media Player versions at reduced size and quality. Some of the links check for QuickTime first and if it’s not detected, automatically open the Windows Media Player versions. We have seen some bugs with Media Player 7 on Windows XP in Explorer 6, where it failed to play the videos, because it failed to download the needed codecs from previous versions of Media Player. For best results, install QuickTime 7 or later instead. If you have QuickTime but it doesn’t appear to work properly, you may have installed another video player after QuickTime which may be interfering. Perform a new download and install of the latest full version of QuickTime, then try accessing the video again.

Jagged Type on Windows

If the type looks jagged, you need to activate font antialiasing as follows (in Windows XP):

  1. Open the Display Control Panel.
  2. Click on the Appearance tab.
  3. Click on the Effects button
  4. Turn on: Use the following method to smooth edges of screen fonts:
  5. Set the method to "Clear Type"

Grainy and/or Dark Images on Windows

If the images appear grainy or too dark, you may need to adjust your monitor’s color and/or gamma setting as follows (in Windows XP):

  1. Open the Display Control Panel.
  2. Click on the Settings
  3. Verify that the screen resolution is set to at least 1024x768
  4. Verify that the color setting is set to Highest (32 bit)
  5. Click on the Advanced button
  6. Look for a tab that says gamma (depends on your video card)
  7. If there is a gamma setting, adjust it till the images look normal.
  8. If there isn’t a gamma setting, adjust the monitor’s brightness level until the images look normal.

Images briefly draw with solid background first in IE on Windows

Internet Explorer on Windows has broken PNG alpha transparency support. We had to use a JavaScript hack to get IE on Windows to properly display PNG graphics files. This hack unfortunately has the side effect of having IE first draw the PNG images incorrectly, before the hack can fix them... If this is too annoying, you can switch to a browser that fully supports PNG files such as Netscape on Windows or any major browser (including IE) on the Mac.

Printing Problems on Windows

Attempting to print some of the longer pages on the site only prints the first few pages and truncates the rest. This is a bug in IE5.5 which is fixed in IE6. Upgrading to IE6 should fix the problem.

NS4.7 Mac & Windows

Some of the pages may not display properly (i.e. images covering text and other display issues) due to incorrect interpretation of the CSS style sheets. Upgrading your browser to NS6, IE5 or Safari 1 (or later) should fix the problem.

Problem Reporting

If you encounter problems on the site, please don’t hesitate to contact us. Try to describe the problem as completely as possible and don’t forget to list your system & browser versions.

To view this site properly, please upgrade to a browser that supports current Web standards.

DreamLight Incorporated, 14 Union Street, Suite 2R, Woburn, MA 01801 USA, Telephone: 781-932-6333
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